Education

University of Wisconsin-Madison (September 2013–May 2016)
Bachelor of Science in Computer Science

Experience

Appian (May 2021–Present)
Senior Information Developer

• Lead low-code developer documentation and product language guidelines as Process Mining Head Writer
• Collaborate with a team of 15 tech writers to write and maintain nearly 2000 docs
• Create public feature docs, installation guides, architecture overviews, release notes, and internal documentation in Markdown with a Docs as Code workflow
• Provide thoughtful reviews of other writers’ documentation based on our style guide and best practices
• Embed within engineering teams to understand technical product details from developers and product owners about complex topics like process mining and AI
• Design technical diagrams and graphics to explain concepts, software architecture, and use cases
• Implement Liquid, DataTables, and other technologies into our docs to create dynamic and maintainable content like our searchable glossary and conditional content
• Develop internal tools for tech writers such as a content planning application that increases visibility into our workflow and streamlines processes across the team
• Write UX content, performed UX content consultations, and created UX content standards
• Promoted from Information Developer II to Senior Information Developer
• Received Top Performer 2021 award for exceeding performance expectations

Fast Enterprises (June 2016–May 2021)
Technical Writer

• Supervised four technical writers to create developer documentation for an integrated software suite
• Tracked and monitored new development and delegated documentation tasks
• Researched new features and configuration details through early builds and SME interviews
• Reviewed, documented, and released service pack updates for the software
• Documented new product features in release notes
• Enforced documentation standards for an internal code repository and version control system
• Performed UX reviews with developers across multiple areas of the software

TDS Telecom (December 2014–May 2016)
IT Architect Intern

• Created reference architecture documents for the wireline and cable businesses
• Contributed to software requirement specification documents

Skills

• Technical communication with text and graphical content
• Familiarity with modern infrastructure such as IaaS cloud services and containers