Appian
May 2021 – Jun 2023Senior Information Developer
- Led low-code developer documentation and product language guidelines as Process Mining Head Writer
- Collaborated with a team of 15 tech writers to write and maintain nearly 2,000 docs
- Created feature docs, installation guides, architecture overviews, and release notes in Markdown with a Docs as Code workflow
- Embedded with engineering teams to document complex topics like process mining and AI
- Built dynamic, maintainable content with Liquid and DataTables, including a searchable glossary and conditional content
- Developed internal tools for writers, including a content planning app that streamlined the team’s workflow
- Wrote UX content, ran UX content consultations, and created UX content standards
- Promoted from Information Developer II to Senior Information Developer; Top Performer award, 2021